For a major telecommunication company, we have performed an exhaustive analysis of hundreds of thousands of chat dialogues from online technical support. Based on the derived insights, we proposed a semi-automated chat environment which allows the operators to work faster and more effective. The solution includes continuous training and performance monitoring.
Accounting features a significant amount of repetitive work. Our team has substantial experience with bookkeeping automation. The solution included integrating third-party invoice OCR and custom self-learning AI. Ultimately, more than 80% of invoices were accounted without human involvement with uncompromising 100% accuracy.
Digital onboarding is a key part in modern business. However, identifying a person from a single photo of their ID is very challenging. We develop an AI-powered system which can learn to read various fields of any ID from a single example.